Information and Advice

The Information & Advice service provides free and impartial advice and information on a wide range of issues, from benefit checks to form filling, from legal to advocacy issues.


Information and Advice

‘I had a heavy heart until I met Julie & Steve. Their kindness will live with me forever.’

  • Providing expert, confidential and impartial information and advice on a wide range of issues affecting older people
  • Our friendly, experienced and highly trained team of advisors can help you access benefits, services and vital support
  • You can drop into our Sir Thomas Street office or we can come and see you in your own home

Funded by Liverpool City Council

Here are just some of the things we can help you with:

  • Applying for benefits
  • Filling out complex forms
  • Paying bills
  • Making wills
  • Arranging Power of Attorney
  • Other legal issues
  • Mobility issues
  • Advocacy issues
  • Insurance queries
  • Pension queries
  • Consumer rights
  • Grandparent’s rights
  • Representation at tribunals
  • Information on the free ECO boiler scheme

Feedback received from service users demonstrates the positive impact we can make on peoples’ lives and improving their quality of life.

Here are some extracts taken from our Client Satisfaction Forms:

“I had a heavy heart until I met Julie & Steve (advisors). Their kindness to me will live with me forever.”

“Cannot fault you in any way, superb. Thank you. Safe knowing you are only a phone call away.”

“The gentleman who helped complete the form made a difficult experience much easier to deal with.”

“My husband and I have always been treated with respect.”

Call us on 0151 236 4440 to make an appointment or arrange a home visit

Drop in Monday – Friday, 10am – 3pm

E-mail our team at mail@ageconcernliverpoolandsefton.org.uk