How our Befriending Service can help
We shared a few days ago about how our Befriending Services helped one of our clients. We wanted to share another story with you to show how valuable our services are. Our Liverpool Befriending Service is available to anyone over 65 and in Sefton anyone over 50. Please do get in touch if we can help.
The first contact with this client had to be via the telephone, due to COVID-19. His Befriending Re-ablement Officer (BRO) made contact and was told, by her client, that he had recently been discharged from Hospital to a Care Home for respite. Whilst in the Care Home lockdown had happened and he now felt trapped and was terrified of getting COVID and wanted to go home. His BRO asked him whether he would like her to speak to his Social Worker to see what could be done for him. He was in agreement but stated that his case worker had passed him on to someone new, for who he had no contact. The BRO told him they would try to find out. After several telephone calls to social services and the hospital this gentleman’s BRO spoke to someone at the hospital. This gentleman’s position and dilemma was explained. The response was their priority was to support those in hospital. The BRO once again explained the situation, pointing out that her client could be in this position for a year. The hospital social worker agreed to ring back. Prior to this happening this gentleman’s BRO spoke to him to find out who his care providers were. They were unable to confirm continued care without an assessment, and they could only undertake that on instruction from Social Services. The BRO managed to speak to the Social Worker in charge of this gentleman’s case. She discussed her concerns and explained that under the present restrictions, an assessment in the care home may be difficult, but if an assessment between the two care providers, over the phone, would be acceptable then this could facilitate matters.
This gentleman’s social worker promised to speak to all parties and get back to his BRO the following Tuesday. On Wednesday his BRO contacted her and was informed that the phone assessment had been accepted. The care company were willing to provide one morning visit for 1 hour and 3 half hourly visits each day. However, as the gentleman had been bedbound he was unable to stand, which created the need for equipment in his home. His social worker arranged for the specialised Physiotherapist to assess his needs and then placed an urgent order for delivery to his home in order that he could be transferred home. His BRO and social worker discussed the best approach to facilitate his return home and ascertained that he was agreeable to the 1hr morning visit plus 3 30 minute visits per day from the care company.
As this gentleman’s flat had been empty for months it needed a clean. This gentleman agreed that, because of dust and to allow social distancing, this was best done prior to his return home. Eventually this gentleman made it home. On speaking to him at home he told his BRO how wonderful it felt to be home and how grateful he was to his BRO and social worker for working together to get him home. His flat is being regularly cleaned, his shopping is being done and carers from the home care company are in place.